The Follow The Sun Toolkit

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This toolkit provides a wide variety of resources to boost your understanding and ability to implement Follow The Sun in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Follow The Sun by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Follow The Sun toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $49.43 Get it now for just $30.15 ! Save $19.28 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Follow The Sun and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Follow The Sun approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Follow The Sun Toolkit Includes the following 9 resources:
1.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
2.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
3.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
4.File: service v5.0.pdf – Summary: The Service Desk is a single point of contact (SPOC) for end-users who need help. Wordcount: 655
5.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
6.File: SD9500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) on incidents and the cost per call) and IT Service Continuity Management (to the level of Service Desk support during a contingency situation). Wordcount: 641
7.File: Help Desk-Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) on incidents and the cost per call) and IT Service Continuity Management (to the level of Help Desk support during a contingency situation). Wordcount: 650
8.File: 01 Help Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Help Desk to support the end user as part of its development and improvement. Wordcount: 798
9.File: 00 Help Desk-Introduction.doc – Summary: Ability to resolve incidents or fulfill requests � From remote access to systems to password reset tools, the ability of the Help Desk to address the end users’ concerns/requests are often dependent on the Help Desk’s access to useful monitoring and management tools within the service environment. Wordcount: 2384
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Follow The Sun.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Follow The Sun toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Follow The Sun
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Follow The Sun toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $49.43 Get it now for just $30.15 ! Save $19.28 (39%)

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